Claims Professionals

Terry D. Peterson president and staff attorney

Terry is an attorney, licensed to practice law in Washington and Oregon. In addition to serving as our firm's president, Terry also functions as in-house counsel, representing employers in workers' compensation, Department employment services and DOSH litigation. In addition to his litigation work, Terry is also an on-call resource to our claim staff and our clients. Read more »

Pamela Kaye Dooner vice president

Pamela is a certified self-insured claims administrator and has been with CRM since 1993. Prior to her association with CRM, Pamela was employed as a State Fund and self-insured claims administrator with Maxson Young in Everett. During her first few years with Maxson Young, Pamela was the sole claims administrator for a nursing home retrospective rating group that enjoyed the distinction of being the top retro group in 1990 in terms of percentage of returned premium. She continues to manage the program today. Pamela also led an innovative program involving the development of a job bank to be used for transitional work/ early return to work purposes which also met ADA requirements. This program served as a model for other employers in the state and was subsequently marketed nationally by another firm.

Pamela has more than eighteen years experience in health care. She is a graduate of San Diego College for Medical Assisting at San Diego State University.  Following graduation, she then practiced as a medical assistant in California prior to moving to Washington.

Cheryl Penoyer SElf insured claims administrator and data analyst


Cheryl has been a member of the CRM team since 1998 handling the financial aspects of our self-insured claims; medical bill adjusting, loss run reporting and reporting to state and federal agencies. She also administers various aspects of self-insured claims.  Cheryl is an L&I-certified self-insurance claims manager.  Prior to joining CRM, Cheryl worked at US Marine where she was first introduced to workers' compensation. Cheryl earned her AA degree in Accounting and Business Management from Eastern Washington University.

Dani Scott claims administrator, WWCP

Dani started out her claims career at the Department of Labor and Industries where she managed a broad range of industries and claims.  After her employment with the Department, Dani was employed with a Seattle third party administrator managing claims for a large and successful retrospective rating group.  Dani is currently one of our self insured claims administrators.  She manages a broad range of self-insurance accounts including public entities, manufacturing and health care. Dani is a WSIA designated Washington Workers' Compensation Professional.

Roxanne R. Conoverclaims administrator

Roxanne joined our firm in 2017.  She started out her claims career, in 2003,with a construction company managing a retrospective rating program along with general liability, property and automobile claims.  In 2008 she began working for a large self-administered, self-insured municipality where she managed self-insured claims..   Dani currently manages a mix of self-insured and state fund claims for CRM clients.


Jill Buckley Gibson LEGAL ASSISTANT

Jill has been with CRM since 2005 and was the Senior Legal Assistant to CRM's legal staff.  In this capacity she oversaw the administration of the staff attorneys' case loads before the Board of Industrial Insurance Appeals. Jill has since "retired" but still works as a back up legal assistant as circumstances require.


Dani Davich joined our firm in 2017 as our lead legal assistant. She is responsible for scheduling attorney time for depositions and trial dates. Prior to her employment with CRM, Dani worked for ten years as the scheduling coordinate for a Redmond-based orthodonist's office. 

Zakariah Collins, I.H.   Health & Safety specialist   

Zak provides our clients with safety consultation services including on-site inspections, accident investigations, and OSHA-Authorized safety training.  He has over 25 years experience as an industrial hygienist and safety professional including 14 years as an award-winning worker compensation and retrospective program manager.  Zak has recently completed five OSHA Health & Safety Program Certifications at the University of Washington.

Mark LaPalm arm, safety and health specialist

We have contracted with Mark to provide our clients with safety and health consultation services including on-site inspection, accident investigation and training. Mark has 25 years experience in workers compensation insurance risk management, fifteen of those with the Department of Labor and Industries where he worked as a compliance safety and health officer. Mark has also managed retrospective rating programs as a risk management consultant with Fully Integrated Risk Management, LLC.

Mark has an undergraduate degree from the University of Washington and an MBA from City University.