Claims Professionals

Terry D. Peterson president and senior staff attorney

Terry is an attorney, licensed to practice law in Washington and Oregon. In addition to serving as our firm's president, Terry also functions as in-house counsel, representing employers in workers' compensation, Department employment services and DOSH litigation. In addition to his litigation work, Terry is also an on-call resource to our claim staff and our clients. Read more »

Pamela Kaye Dooner vice president

Pamela is a certified self-insured claims administrator and has been with CRM since 1993. Prior to her association with CRM, Pamela was employed as a State Fund and self-insured claims administrator with Maxson Young in Everett. During her first few years with Maxson Young, Pamela was the sole claims administrator for a nursing home retrospective rating group that enjoyed the distinction of being the top retro group in 1990 in terms of percentage of returned premium. She continues to manage the program today. Pamela also led an innovative program involving the development of a job bank to be used for transitional work/ early return to work purposes which also met ADA requirements. This program served as a model for other employers in the state and was subsequently marketed nationally by another firm.

Pamela has more than eighteen years experience in health care. She is a graduate of San Diego College for Medical Assisting at San Diego State University and she then practiced as a medical assistant in California prior to moving to Washington.

Debby Parker claims administrator

Debby has managed workers compensation claims over the past 24 years in various industries.  She is a certified self-insured claims administrator.  Debby's claims career began in 1985 with Sizzler restaurants.  She then managed claims for long term care facilities. Through the years she has worked for several third party administrators and prior to coming to CRM she was the supervisor and auditor of the claims unit handling one of the largest retail organizations in Washington State.  She is also involved with the Washington Self Insurers Association facilitating training programs for her region.



Brad is an attorney licensed to practice in Washington.  One of our staff attorneys, Brad represents employers in workers' compensation matters at the Board of Industrial Insurance Appeals.  He works closely with our claims staff when a claim is appealed and also acts as an in-house resource for our clients and claims administrators.

While attending law school at the South Texas College of Law, Brad worked as an intern with the Harris County District Attorney's office in Houston handling a case load as the stand-in prosecutor for court 9. More recently he was employed with labor and employment law firm representing employers in Seattle.  Brad's undergraduate degree is in French from the University of Houston in 2010.



Jill has been with CRM since 2005 and is the Senior Legal Assistant to CRM's legal staff.  In this capacity she oversees the administration of the staff attorneys' case loads before the Board of Industrial Insurance Appeals. Jill handles much of the deposition and witness scheduling and discovery document coordination. If you have a question about case and witness scheduling Jill is the one to call.

Jill attended Ricks College in Idaho.



Cindy has been with our firm since 2009.  In her capacity as Client Services Supervisor, Cindy oversees all aspects of employer training, program implementation for our retrospective rating clients.  In addition, Cindy assists our legal department with conference and witness scheduling.  Prior to joining CRM, Cindy was employed with the Marysville School District, Flow International, Inc. and Ruffco Fine Metal's Brokerage.  Cindy is a graduate of Ricks College and attended BYU-Provo.

Mark LaPalm arm, safety and health specialist

We have contracted with Mark to provide our clients with safety and health consultation services including on-site inspection, accident investigation and training. Mark has 25 years experience in workers compensation insurance risk management, fifteen of those with the Department of Labor and Industries where he worked as a compliance safety and health officer. Mark has also managed retrospective rating programs as a risk management consultant with Fully Integrated Risk Management, LLC.

Mark has an undergraduate degree from the University of Washington and an MBA from City University.